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All the answers to your most frequently asked questions about sublimation printing, fabric types, general fit, order lead time, and more.

Most Popular Questions

What is your return policy?

General

What does it mean by "Order Completion"?

When you place an order, whether through the online collections or through an order form spreadsheet, once your design has been fully confirmed, payment has been received, and your order form is finalized, the order will be considered "Completed".

How do you use the color chart?

How do your jerseys fit?

Can you help with the jersey design?

How are your products packaged?

Is BE Ultimate sustainable?

Team Orders & Shipping

What happens if my order is not delivered properly?

If in fact the shipping company has claimed the package has been delivered and you have not received it, we will work together with you and the shipping company to figure out a solution. Each situation will be seen on a case by case basis, but to avoid this happening, it is best to ensure that someone is available to receive the package when it is out for delivery. If you are unable to have someone available to receive the package, do what you can to ensure a secure delivery. We have received an increased number of reportedly stolen packages, so please do what you can to limit your risk.

What's your minimum order amount?

How long before I receive my team order?

Do you do express orders?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Retail Orders & Shipping

What happens if my order is not delivered properly?

If in fact the shipping company has claimed the package has been delivered and you have not received it, we will work together with you and the shipping company to figure out a solution. Each situation will be seen on a case by case basis, but to avoid this happening, it is best to ensure that someone is available to receive the package when it is out for delivery. If you are unable to have someone available to receive the package, do what you can to ensure a secure delivery. We have received an increased number of reportedly stolen packages, so please do what you can to limit your risk.

How long before I receive my retail order?

Do you do express orders?

Where do you ship to?

Can I make changes to an order I just placed?

How can I track my order?

Payment Method

How do I use my gift card or store credit?

How do I pay for an Invoice?

Returns & Exchanges

What is your return policy?

You have 30 days to return your product to receive a refund or exchange. Shipping will be done on the customers end. Once the product has been received we will process the return or exchange. Product tags must still be on to be eligible.

What if there's a quality issue with my item?

How can I exchange my item?

Coupons, Gift Cards & Promotions

How does the Spend and get work?

Promotion is only eligible for BE Store purchases. Team store purchases are NOT included. Value is calculated pre-tax. BE Gift card will be sent via email used to purchase within 24 hours of order on business days and the following business day if purchased on a weekend or holiday. BE Gift Card’s will expire after 5 years of reception and can be used on any order placed on our online store. BE Gift Card’s can be used in conjuncture with promo codes and users will have to input the gift card first and then the promo code.

Generally, we will ship all the items together in one shipment once the Made to Order item has been completed. If requested we can ship the stocked item’s first, but you would have to pay for double the shipping.

Do you have volume discounts?

Uniforms & Extras Care Instructions

Contact Information

Press and Marketing Opportunities