Home / FAQs
All the answers to your most frequently asked questions about sublimation printing, fabric types, general fit, order lead time, and more.

Most Popular Questions

What is your return policy?

How can I order my gear with no name or number details added?

General

What does it mean by "Order Completion"?

When you place an order, whether through the online collections or through an order form spreadsheet, once your design has been fully confirmed, payment has been received, and your order form is finalized, the order will be considered "Completed".

How do you use the color chart?

What size should I order?

How are your products packaged?

Is BE Ultimate sustainable?

Do you charge sales tax?

Team Orders & Shipping

What happens if my order is not delivered properly?

If in fact the shipping company has claimed the package has been delivered and you have not received it, we will work together with you and the shipping company to figure out a solution. Each situation will be seen on a case by case basis, but to avoid this happening, it is best to ensure that someone is available to receive the package when it is out for delivery. If you are unable to have someone available to receive the package, do what you can to ensure a secure delivery. We have received an increased number of reportedly stolen packages, so please do what you can to limit your risk.

What's your minimum order amount?

How long before I receive my team order?

Do you do express orders?

Where do you ship to?

Can I change the shipping address on an order I just placed?

How can I track my order?

What happens if my order gets returned to sender?

Retail Orders & Shipping

What happens if my order is not delivered properly?

If in fact the shipping company has claimed the package has been delivered and you have not received it, we will work together with you and the shipping company to figure out a solution. Each situation will be seen on a case by case basis, but to avoid this happening, it is best to ensure that someone is available to receive the package when it is out for delivery. If you are unable to have someone available to receive the package, do what you can to ensure a secure delivery. We have received an increased number of reportedly stolen packages, so please do what you can to limit your risk.

How long before I receive my retail order?

Do you do express orders?

Where do you ship to?

Can I make changes to an order I just placed?

How can I track my order?

Why are shipping costs so high?

What happens if my order gets returned to sender?

Payment Method

How do I use my gift card or store credit?

How will I be charged and in what currency?

How do I pay for an Invoice?

Returns & Exchanges

What is your return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@beultimate.com. If your return is accepted, you will be required to ship, according to our instructions, at your expense, the items back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@beultimate.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How long will it take for my return to be processed?

What if there's a quality issue with my item?

How can I exchange my item?

Coupons, Gift Cards & Promotions

How does the Spend and get work?

Promotion is only eligible for BE Store purchases. Team store purchases are NOT included. Value is calculated pre-tax. BE Gift card will be sent via email used to purchase within 24 hours of order on business days and the following business day if purchased on a weekend or holiday. BE Gift Card’s will expire after 5 years of reception and can be used on any order placed on our online store. BE Gift Card’s can be used in conjuncture with promo codes and users will have to input the gift card first and then the promo code.

Generally, we will ship all the items together in one shipment once the Made to Order item has been completed. If requested we can ship the stocked item’s first, but you would have to pay for double the shipping.

Do you have volume discounts?

Uniforms & Extras Care Instructions

Contact Information

Press and Marketing Opportunities