Terms & Conditions
Any purchase of BE Ultimate apparel products is bound by the terms and conditions as laid out below.
Many variables must be taken into consideration when ordering gear. Because of this, we will work with you to ensure that:
1. The artwork is in the correct format,
2. The order forms are comprehensive and in the proper format, and
3. The printed panels are confirmed as soon as possible (sublimation only).
Our four-week guarantee for sublimated products begins after a one-week printed panel process.
We stand by our timeline with an iron guarantee—if your purchase is not finished and on its way to you within 20 business days of confirming the printed panel, we will reimburse 50% of the cost of the late items.
For Screen Printing:
We stand by our timeline with an iron guarantee—if your purchase is not finished and on its way to you within 12 business days of confirming the order, we will reimburse 50% of the cost of the late items.
In order for our artists to work, the ideal file format is .ai and vector. If your design is in another format, we will do our best to convert it into a vector format; however, this is not always possible. In this case, we ask that either we redesign the artwork for you or that you redesign it in Adobe Illustrator in vector format.
If you ask us to design your artwork, one free modification/revision step is included in our free design help. If you would like more modifications or revisions, design charges will apply.
If you would like a specific color for your custom jerseys, please use our color charts, available here and here. If you prefer, you can also choose from the Pantone PMS Color Matching System, which you can find a version of here.
We very rarely get the matching wrong, however, if the color is discernibly different from the Pantone PMS color provided, we will either reimburse 50% of the cost of the off-color items or replace them free of charge.
Keep in mind that only Pantone PMS colors from a certified Pantone PMS booklet can be used.
Sizing and Product Variation
Inherent with custom apparel via sublimation, sizing can change up to 2.5% between garments. If the garment is severely over- or undersized in comparison to our sizing charts or samples, we will either reimburse 50% of the cost of the garment or replace the garment for free.
Quality of work and product endurance
Our products should last through some of the toughest conditions. We use some of the most advanced fabrics and flat-lock stitching to ensure the durability and long-term performance of our fabrics and seams.
In the case of fabric flaws severe enough to sacrifice the integrity of the garment, we will offer a replacement of the garment once sufficient proof of its malfunction is provided.
In the case of stitching flaws severe enough to sacrifice the integrity of the garment, we will offer a replacement of the garment once sufficient proof of its malfunction is provided.
If a number or name is incorrect and different from the order form submitted by you, we will either refund in full the cost of the garment or replace the garment free of charge.
If a flaw in the artwork or colors is noticeable on the printed panel provided, and the customer approves it (which they must in order for production to continue), the customer waives their right to claim any recourse based on those noticeable errors.
It is the customer’s responsibility to check over the printed panel thoroughly and bring any issues to BE Ultimate's attention before entering full-scale production.