Guarantees & Testimonials
Guarantees
We make it easy to trust us by fully backing and guaranteeing our products and experiences. What does this mean for you?
Delivered on time.
From start to finish, timelines should be made clear to you by our customer success rep. If we miss the deadline, we’ll refund 50% of the value of the gear, or you can refuse delivery and receive a 100% refund.
Satisfaction Guaranteed
Your gear should be come out as you expect it. If we ship faulty product we will either refund 50% of the value of the gear, or you can return the gear for a 100% refund. If the gear is not faulty, but you still wish to change the product, despite the product being custom, we will still allow you to initiate a return within 3 days of receiving the gear. Upon receiving the returned item, we will refund your full amount minus a 25% of retail Sample Restocking fee.
Easy to order
The ordering process that you choose should be easy. If you find that our customer success team doesn’t make the ordering process easy, reach out to us here us and we’ll do our absolute best to right any wrong.
Rusty Ingold-Smith
“We had been working with another apparel company to provide our team gear, but that company made promises that were broken. Communication dropped off, and by halfway through our season we had made no progress. We decided to reach out directly to Rumi at BE, who from the start was professional, set realistic expectations and goals, and walked us through the process. I wish we had been working with BE from the start. Everything was handled extremely well, from design all the way to shipping. Not knowing the product yet, I had many questions about fit, sizing, and design, which were all answered quickly. Thank you BE for your excellent service!”
Hannah Blizzard
“I think of quality, support, flexibility, and speed. BE’s gear has been some of the best Ultimate gear I have ever used in terms of quality, but what really impressed me was the customer service and the accuracy that BE delivered. Their team has been wonderful to work with and always answers my questions in a timely manner. As for the gear, we received it all on time with no issues—which our team has experienced with other companies in the past—so this was a great relief while setting up and ordering for team stores and family fundraisers. BE also participated in a fundraiser we held to donate money to the Tree of Life Synagogue, which I thought was really special.”
Kevin Underhill
“An apparel company that truly embodies what they preach. I love that they are dedicated to continuous improvements in their product, service, and experience. Today, their gear is second to none, and I can’t wait to see what they put out next.”
