All sizing information can be found on our sizing guide. https://beultimate.com/pages/size-chart. For more specific sizing feel free to contact us via livechat or email us at info@beultimate.com.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@beultimate.com. If your return is accepted, you will be required to ship, according to our instructions, at your expense, the items back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@beultimate.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Depending on the design, we can often print Names and/or Numbers on the apparel you are ordering. If that's possible, you will see text boxes prompting you to input the information on the product page.

If you wish to keep the item blank, please simply enter a single space in the text box while ordering. Anything else entered into the text box WILL be printed.

When you place an order, whether through the online collections or through an order form spreadsheet, once your design has been fully confirmed, payment has been received, and your order form is finalized, the order will be considered "Completed".

If you have any problems with your apparel, please email us at info@beultimate.com. We will do our best to assist you in whatever way we can.

Match the color of the garment to our color chart or simply select a color you want from the chart. Once you determine the color code, note it on the design file. If the color you're looking for isn't on the color chart, no worries! Just select a pantone color and send that to us and we will do our best to match it as closely as possible.

Before ordering, please always refer to our sizing guide for details. We often make small adjustments to our products between seasons but these charts are always updated with the correct information.

Yes! Our design team is ready to help. We offer free design realization with any team order. Fill out our request for design services and you'll be put in touch with a design and success expert to bring your ideas to life.

Your order, when shipped, will include up to two packaging types. Depending on the size of the shipment and the contents, it will be packaged in one of the following:

- For small orders, we ship using shipping flyers. These flyers are one-time-use, but are made from recycled materials and can be recyclable themselves. Please do your best in recycling these!

- For larger orders, we ship in cardboard boxes. These boxes are made of recycled materials and can be recycled themselves. Please do your best in recycling these!

- For most individual products, they are packaged using compostable bags. These are to ensure that the gear arrives safely and is easy to sort upon arrival. Please do your best to compost these bags, but also check with your local guidelines before throwing them in your ‘green bin’.

- For a few of our products, they are packaged using single-use-plastic. We are moving away from this type of packaging; however old stock is still sometimes packed in this material. By 2022, our goal is to have 99% of our primary packaging be made of compostable materials.

We pride ourselves on being an ethical and environmentally friendly company. We understand that the apparel industry is one that is wrought with pollution, overuse, and carelessness, but our aim is to decrease our impact at every step. Each year, we fully Carbon Offset our business practices and each year, we also try to increase our sustainability practices in terms of materials used and practices.

You can read more about our Climate Neutral Status here, or our B-Corp Certification here.

Deepening on your country and region, there might be sales tax or VAT added to the price of your order.

The regions that we currently collect sales tax in are:

- All of Canada

- District of Columbia

- North Carolina

- United Kingdom

- The European Union

If you are unsure, please check with your sales rep about your specific location.

If in fact the shipping company has claimed the package has been delivered and you have not received it, we will work together with you and the shipping company to figure out a solution. Each situation will be seen on a case by case basis, but to avoid this happening, it is best to ensure that someone is available to receive the package when it is out for delivery. If you are unable to have someone available to receive the package, do what you can to ensure a secure delivery. We have received an increased number of reportedly stolen packages, so please do what you can to limit your risk.

For Sublimated and Embroidered Orders, the first order minimum is 6 peices and re-orders have a 1 peices minimum.

For Screen Printed Orders, the first and reorder minimum is 12 peices.

Our sublimated timeline can range between 4 and 6 weeks. We will typically quote you our average turnaround time, and our guaranteed turnaround time.

Please check in with your sales rep for any questions.

Our turnaround time has already been streamlined to be one of the fastest in the industry. 95% of this time is spent on production, and the remaining 5% is spent shipping. In Canada, we already use the fastest shipping available, but in the USA, we can sometimes offer faster shipping rates if available.

We ship duty-free all over the world. If you have any questions about international sales, feel free to get in touch.

BE Ultimate will cover the cost of customs and duties so you and your team aren’t surprised with additional charges after completing your order.

Generally, all information filled in the order is final. However, if you ordered something incorrectly please contact info@beultimate.com with your request. We will likely refund your order and have you replace it to avoid any errors.

If your order is part of a team store, it's unlikely that we will be using your address (as all team order items typically ship to a Captain).

On any other store, please get in touch with us at info@beultimate.com so coordinate updating your address.

For team orders, the team captains will be notified of the tracking of all gear being shipped to their address. Please ask them if you would like to know.

If your order does get returned back to sender(BE Ultimate) then we do hold the right to require a second shipping payment to made before shipping it back out again. If there are extenuating circumstances we can waive this fee, but it will be on a case by case basis.

If in fact the shipping company has claimed the package has been delivered and you have not received it, we will work together with you and the shipping company to figure out a solution. Each situation will be seen on a case by case basis, but to avoid this happening, it is best to ensure that someone is available to receive the package when it is out for delivery. If you are unable to have someone available to receive the package, do what you can to ensure a secure delivery. We have received an increased number of reportedly stolen packages, so please do what you can to limit your risk.

Depending on the type of customization you have purchased there will be varying production times. Ready to ship orders will be processed within 48 hours and shipped. Embroidered orders have a production time of up to 2.5 weeks. Sublimated orders have a production time of up to 4.5 weeks.

Our turnaround time has already been streamlined to be one of the fastest in the industry. 95% of this time is spent on production, and the remaining 5% is spent shipping. If you would like your order to arrive quicker you can select an upgraded shipping service.

We ship all over the world. Please do a mock check out to see if we can ship to your country. If it is unavailable you can email info@beultimate.com.

Most of the time BE Ultimate covers the cost of duties, but there are some shipping services that will make you pay for duties.

Generally, all information filled in the order is final. However, if you ordered something incorrectly please contact info@beultimate.com with your request. We will likely refund your order and have you replace it to avoid any errors. This must be done within 24 hours of placing an order or else the order will be final.

If you need to change the shipping on an order placed please email info@beultimate.com.

Tracking will be emailed via shopify once available. If tracking isn’t available then it means the order hasn’t been completed and shipped yet.

We typically will only ever use tracked and insured delivery. We aren't comfortable sending high value packages any other way.

This unfortunately comes with a higher price tag than what folk might typically be used to (especially compared to the likes of Amazon!).

If your order does get returned back to sender (BE Ultimate) then we do hold the right to require a second shipping payment to made before shipping it back out again. If there are extenuating circumstances we can waive this fee, but it will be on a case by case basis.

We accept all forms of payment. Most commonly credit card, e-transfers and cheques.

Gift cards will be sent digitally via email and the code can be inputted directly online. If you see a white box when clicking the gift card link please scroll down to find the code.

Depending on which store you are ordering from, you will be charged in either USD or CAD.

If the URL ends with ".ca" you are on our Canadian site, and with ".com" then you are on our US / World site.

You will receive an email from Quickbooks with an invoice and can pay directly via that. For USD payments you will also receive an PayPal request to be paid.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@beultimate.com. If your return is accepted, you will be required to ship, according to our instructions, at your expense, the items back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@beultimate.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Once the product has been received back to our office we will process the return immediately.

Please note that with custom apparel returns, we then need to complete our full production cycle again, which can take weeks.

If there is a quality issue with your item please contact info@beultimate with the issue and images supporting it. Once we confirm the issue then we’ll either replace a new one into production or reship a new one. Depending on the situation you may be able to keep the error’d one as well.

You have 30 days to return your product to receive a exchange. Shipping will be done on the customers end. Once the product has been received we will process exchange. Product tags must still be on to be eligible.

Promotion is only eligible for BE Store purchases. Team store purchases are NOT included. Value is calculated pre-tax. BE Gift card will be sent via email used to purchase within 24 hours of order on business days and the following business day if purchased on a weekend or holiday. BE Gift Card’s will expire after 5 years of reception and can be used on any order placed on our online store. BE Gift Card’s can be used in conjuncture with promo codes and users will have to input the gift card first and then the promo code.

Generally, we will ship all the items together in one shipment once the Made to Order item has been completed. If requested we can ship the stocked item’s first, but you would have to pay for double the shipping.

If you manage several teams and are preparing to order in bulk, feel free to get in touch to see if you qualify for a large program discount!

Sometimes! Send us an email to see what special offers you may be eligible for.

Wash inside out in cold or warm water (not hot). Hang dry.

All sizing information can be found on our sizing guide. https://beultimate.com/pages/size-chart. For more specific sizing feel free to contact us via livechat or email us at info@beultimate.com.

Simply send an email to info@beultimate.com

Interested in featuring BE Ultimate in an article or video? Want to pitch us a marketing idea or partnership? Email our us at Kevin@beultimate.com